Refunds and Returns Policy for www.gobicrackers.com – Effective Date: 29th July 2023
1.Introduction
Welcome to www.gobicrackers.com (“the Website”), operated by Gobi Crackers (“we,” “our,” or “us”). We want you to have a satisfying shopping experience with us. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. By making a purchase on our Website, you agree to comply with this policy.
2.Eligibility for Returns and Refunds
We accept returns and offer refunds for physical products purchased from our Website under the following conditions:
- The product must be unused, undamaged, and in its original packaging.
- The return request must be initiated within 3 days from the date of product delivery.
- Customized or personalized products are not eligible for returns, unless they are damaged or defective upon receipt.
- Perishable items, such as food items or crackers, are not eligible for returns or refunds.
3. Initiating a Return
To initiate a return, please follow these steps:
Step 1: Contact Customer Support
Email us at aj143v@gmail.com or call our customer support team at
+91 6382540894 within 3 days of receiving the product. Provide your order details, reason for the return, and any supporting information or images, if applicable.
Step 2: Return Authorization
After verifying your request, our customer support team will provide you with a return authorization number (RMA) and instructions on how to proceed with the return.
Step 3: Pack and Ship the Product
Pack the product securely in its original packaging along with any accessories, manuals, and promotional items included. Ship the product to the address provided by our customer support team.
4. Return Shipping Costs
For eligible returns due to product defects, damages, or errors on our part, we will cover the return shipping costs. However, for non-defective returns initiated by the customer (e.g., change of mind), the customer will be responsible for the return shipping costs.
5. Inspection and Refund Process
Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in this policy. Once approved, we will initiate the refund process.
- For returns due to product defects, damages, or errors on our part, we will issue a full refund, including the original shipping charges (if applicable).
- For non-defective returns initiated by the customer, we will issue a refund for the product cost only (excluding original shipping charges, if applicable).
6. Refund Timeframes
Refunds will be processed within 3-5 business days after the returned product is received and inspected. The refund will be credited back to the original payment method used for the purchase.
7. Contact Information
If you have any questions or need assistance with returns or refunds, please contact our customer support team:
Email: aj143v@gmail.com
Customer Support Number: +91 6382540894
Address: Mettamalai, Sattur-Sivakasi Road, TamilNadu.
We value your satisfaction and strive to ensure a hassle-free return and refund process. If you have any concerns, please don’t hesitate to reach out to our customer support team for assistance.
Thank you for shopping with Gobi Crackers!